Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.
Upon completion of the Dynamics 365 fundamentals course, students will be able to:
Please note all Instructor Led courses will be in Australian EST time zone.
Sept 23rd | Oct 14th | Nov 18th
Aug 12th | Sept 16th | Oct 21st | Nov 25th
Aug 19th | Sept 16th | Oct 14th | Nov 18th
Aug 28th | Sept 23rd | Oct 21st | Nov 25th
In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement, Unified Operations, the Power Platform, and their corresponding business applications.
In this module, we discuss high-level cloud concepts and introduce Microsoft’s cloud offering, Azure, examining its relationship with Dynamics 365.
In this module, we cover important implementation considerations, including types of deployments, release cadences, and security model design.
This module empowers the learner to get started with Dynamics 365 by exploring licensing options and finding implementation support.
Before attending this course, students must have: A working knowledge of Microsoft Office, Microsoft Excel and Microsoft Outlook. However, this course assumes no prior knowledge of Microsoft Dynamics 365.
This course has been designed to apply to end users of Microsoft Dynamics 365, including:
At Course Completion
After completing this course, students will be able to: